Publisher review:ClientExec includes a fully integrated support ticket system. ClientExec includes a fully integrated support ticket system. The overview section provides quick access to open tickets at a glance for both administrators and clients.
It has features that provide the options you expect and the ease of use we demand.
Administrator Side
- New and open tickets viewed from ClientExec Main Overview.
- New tickets can be assigned or reassigned to specific administrators.
- Ticket priority selections can be customized.
- Ticket priorities are displayed with color codes for quick action.
- Submission time and date are displayed.
- View elapsed time from each point of action.
- Search tickets using various fields.
- Filter displayed tickets by category.
- View and search closed tickets.
- Set ticket status at various stages for client knowledge.
- Optionally notify client by email with each status change or reply.
- Customize ticket email templates using predefined database tags.
Client Side
- Alerted to support ticket status and responses by email.
- The ClientExec Main Overview provides quick access to support tickets.
- Filter displayed tickets by category.
- Select ticket priority on submission for proper attention.
- Select from established categories for better organization.
- View elapsed time from each point of action.
- ClientExec gives you complete control of invoicing. Clients can be invoiced automatically at regular intervals or at any time for extra work or services. Billable items can be merged into existing invoices or included in new ones. Invoices can be viewed and printed using the built-in PDF engine, which is great for clients who need traditional invoices for their records.
Admin Side
- Outstanding invoices can be sent, marked paid, or deleted all from ClientExec main overview.
- Uninvoiced work can be viewed or deleted from the ClientExec main overview.
- Clients can be selected from dropdown list or by searching on various fields.
- View active, recurring or archived invoices for selected client.
- View individual invoices in handy printable PDF format.
- Quickly view invoice status to determine action.
- Choose to send, mark paid, archive or delete selected invoices.
- Create invoices from invoice entries (billable work).
- Generate recurring invoices from entries marked as recurring, hosting fees, extras.
- Create invoice entries for selected client, recurring or one-time
- Create billing types with default descriptions and entry details
- Invoice entries separately or chose to include them in upcoming recurring invoices.
- Specify due dates and prices.
- View or remove recurring entries for selected clients.
- Customize invoice and payment receipt templates using predefined database tags.
Client Side
- View outstanding invoices from the ClientExec main overview page.
- View individual invoices in handy printable PDF format.
- Pay invoices via selected payment gateway.
- Archive paid invoices for historical viewing.
- Filter invoices by payment status.
- View recurring invoice entries.
- View invoice status. Hosting Packages
- Create custom client types, each with separate hosting packages and pricing.
- Determine what descriptions, if any, will be displayed to the client.
- Determine which client types and/or packages will be displayed on the signup form.
- Enter pricing based on monthly, quarterly, semi-annual and annual payment schedules.
- Enter optional setup price for packages.
- Customize signup email templates for each package using predefined database tags.
- Signup URLs are provided for easy linking to specific packages.
- View the number of clients signed up for each plan. Signup Script · Customizable signup template to take account registrations.
- Option to allow built-in checking for domain availability.
- Option to allow requests that a domain be registered or transferred by you.
- Option to display the savings for different payment plans as percentages
- Option to display and require agreement to terms and conditions (as entered in the administrator GUI).
- Customizable signup completion template using predefined database tags.
- New signups are listed for administrator under Pending Clients and on the CE main overview.
- Invoice is automatically generated and processed if new client is approved.
- New clients must be approved or rejected (fraud prevention).
- ClientExec is designed to be flexible. Custom fields can be easily added through our simple interface. You are in control with the powerful administrator options, allowing or disallowing those features you want. The entire look and feel of CE can be customized through the use of skins and the extensible API makes just about any payment gateway available.
Customization
- Support for themes (skins) to completely control the look of CE.
- Extensive support for custom fields from the GUI; add new fields, change names, control where the fields appear and the type of information they will handle.
- Client types and hosting packages can be created and customized as needed.
- Templates can be customized for welcome emails, support tickets, password reminders, invoices and payment receipts.
- Powerful database tags are available for templates to provide fields from the customer database
- Pop-ups can be customized through the administration GUI.
- Almost every aspect of the way CE works and displays information can be set through options or fields in the administration GUI.
- A wide variety of payment gateways are preconfigured, with more available through our API.
- Customize billing types (billable work) with predefined descriptions and details.
- ClientExec has at its foundation a well tested, practical client database. Everything else flows from here. Entering information is easy and natural, with options for customization and growth. Built on the dependable, powerful MySQL database engine, you will love the performance and reliability.
Administrator Side New Clients
- Required fields are customizable and highlighted in red.
- Custom field names indicated in green.
- Option to treat client as an individual or business entity.
- Manually add clients using basic and customized fields.
- Option to send client email in HTML or Text format.
- Flexible account creation date.
- Choose date of next hosting invoice.
- Select client type, billing cycle and payment gateway for each client.
- Optional comments section available for administrators view only.
- Choose from many currency types.
- Assign password to client profile.
Active Clients
- Select client profile by dropdown list or search on various fields.
- Easily edit information as needed.
- Add alternate emails for notifications, invoices and access.
- View the time of client’s last login to ClientExec.
- Send an email to client through the full featured interface with bcc, priority and confirm receipt options.
- View or add domains to client profile.
- Convenient dropdown domain list for each client client.
- Select server, IP and hosting plan to be used.
- Send welcome email with all the info the client needs to get started.
Pending Clients
- Approve or reject pending clients.
- View payment status of new account.
- Send welcome email after approval.
- View signup environment (browser, IP, hostname).
Client Side
- Easily view and edit profile.
- Choose to receive email in HTML or Text format.
- Choose alternate emails to receive copies of invoices and notifications.
- View domain account details.
- Resend welcome email to avoid support questions on this material
ClientExec 2.7.4b2 is a PHP script for Help Desk scripts design by Clientexec.com.
It runs on following operating system: Windows / Linux / Mac OS / Solaris.
ClientExec includes a fully integrated support ticket system.
Operating system:Windows / Linux / Mac OS / Solaris
ClientExec 2.7.4b2 script details 
